Consumer Disputes

Consumer law is an area of law that govern the relationship between businesses and individuals in relation to the purchase of services or goods. The law is designed to protect the consumer in relation to goods that are faulty or not of satisfactory quality, or not for fit for purpose or they essentially fail to do what is said on the label. This is governed by the Sales of Goods Act 1979. 


Similarly, the Sales of Supply and Goods and Services Act 1983 captures the service industry so that builders, plumbers and other professionals must provide services and goods that are of a reasonable standard and ensure that there service meets the same stringent requirements of satisfactory quality, must be as described and be fit for purpose. There are other measures designed to protect individuals such as ensuring prices that not agreed in advance are reasonable.

Product Liability

A breach of a civil contract in such circumstances can also give rise to criminal liability and this is because the some of the legislation in consumer protection makes it so to deter manufacturers and retailers from mis-selling or fraud, consumer protection has now become web-borne with the law extending to consumers buying good and services online under the Distance Selling Regulation, which permit you to cancel the contract during the 7 day cooling off period. Other provisions apply before purchase such as:

  • Detailed information sent to you before your purchase;
  • You must get a written advice on the detail of the good purchased;
  • The delivery and carrier costs must be clear; and
  • The goods must be delivered on the agreed date.

Consumer law also applies to builders and rough traders and the Office of Fair Trading heavily regulates businesses contracting with consumers. The Consumer Protection from Unfair Trading Regulations 2008 governs aggressive and misleading selling practices such as falsely stating a product will only be available for a very limited time to persuade the consumer to enter into a contract.

The Consumer Protection Act goes one step further and safeguards the consumer from products that are simply not safe. In short, anyone that sells products or services to consumers Europe must under this Act insure against claims brought by consumers who may be injured by a defective product and then decide to sue for personal injury.

Merchiston Solicitors deal with claims arising from all aspects of Consumer Legislation for both businesses and consumers. We are dedicated to finding you a cost effective solution that respond to your specific needs.

Contact Merchiston Solicitors

For further information about consumer law or to discuss a matter in more detail, please call 0203 540 6340 to speak to one of our expert solicitors. Alternatively, complete our online enquiry form or email us at

Contact Us

  1. Your Name(*)
    Please let us know your name.
  2. Subject
    Please write a subject for your message.
  1. Your Email(*)
    Please let us know your email address.
  2. Your Telephone Number
    Invalid Input
  1. Message(*)
    Please let us know your message.
  2. Please enter the characters shown(*)
    Please enter the characters shown
    Invalid Input

30, Dukes Place





T: +44 (0) 203 5406340

Get legal advice now +44 (0) 203 5406340